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xIn this episode, Frank Cottle, Founder and CEO of Alliance Virtual Offices, shares his journey from a life of yachting to pioneering virtual office solutions. He discusses the challenges and triumphs of building a customer-centric business, the importance of flexibility in remote work, and the role of technology in enhancing service delivery. Frank emphasizes the significance of understanding one’s identity and values in both personal and professional life, offering valuable insights for entrepreneurs and business leaders.
Flexibility is the only way to survival.
Frank Cottle
Founder and CEO of Alliance Virtual Offices
TAKEAWAYS:
01
Frank transitioned from yachting to commercial real estate to pursue his dreams.
02
The importance of making decisions and being proactive in business.
03
Flexibility and adaptability are crucial for success in a changing market.
04
Customer retention is more valuable than customer acquisition.
05
Building a strong company culture can thrive in a remote environment.
06
Technology should be applied to solve business problems, not just for innovation's sake.
07
Understanding your customers' needs is key to providing exceptional service.
08
A strong reputation is more important than branding for small businesses.
09
Long-term relationships with clients lead to greater success.
10
Finding your personal truth is essential for fulfillment in life.
