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xIn this conversation, Victor and Janet Bava discuss the unique offerings of Windstar Cruises, focusing on the intimate experience of small ship cruising. Janet shares her journey in the cruise industry, emphasizing the importance of customer experience and engagement. They explore how technology, including AI and VR, can enhance personalized travel experiences. The discussion also touches on health and wellness trends in cruising, marketing strategies for customer loyalty, and advice for aspiring professionals in the cruise industry.
TAKEAWAYS:
01
Cruise Expertise: Janet brings over 20 years of experience to the cruising industry.
02
Small Ship Focus: Windstar Cruises specializes in intimate experiences with a maximum of 350 guests.
03
Customer-Centric Approach: Windstar prioritizes customer experience from booking to post-cruise engagement.
04
Tech-Enabled Personalization: Technology is used to provide personalized travel recommendations.
05
Wellness Trend: Health and wellness are increasingly important aspects of cruising.
06
Onboard Booking: Windstar encourages future cruise bookings while guests are onboard.
07
Career Growth: The cruise industry offers talent development and career advancement opportunities.
08
Loyalty Marketing: Marketing is crucial for maintaining customer loyalty.
09
Immersive Experiences: Guests seek unique and immersive travel experiences.
10
Industry Evolution: The cruise industry is constantly evolving to meet modern traveler demands.
